Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). PLEASE NOTE - We will not be able to refund items that have been used or placed in a dishwasher.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
UK
Free Post & Packaging within the UK
INTERNATIONAL
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Customs
IMPORTANT NOTICE FOR EU AND INTERNATIONAL ORDERS
charge-customs-clearance-fees
International customers are responsible for any customs duties, taxes or administration fees payable that may arise, this is not part of the shipping and handling fee paid when you make your purchase. Please check with your courier services for full details on thresholds.
Courier services used by TCL -
Fedex
DPD
Hermes
PTP
Deutsche Post
Administration fees may vary depending on the courier service - these fees again are the full responsibility of the customer.
Returns on international orders will not include post & package refunds.
Please note: As a registered business we are unable to ship international orders as a ‘gift’ or a different figure to what you paid and all shipments must be declared as ‘merchandise’.